*Online Exchanges and/or Returns Policy* for Onchi.in:

*Online Exchanges and/or Returns Policy*

Thank you for shopping with *Onchi.in*! We are committed to ensuring your satisfaction with our products and strive to offer a hassle-free shopping experience. Below is our exchange and returns policy:

*1. Right of Withdrawal for Exchanges and Returns*
*Timeframe:* Customers have the right to withdraw from the purchase, return products, and/or request a size exchange within *10 calendar days* from the dispatch date, with no need for justification.
*Multiple Deliveries:* If your confirmed order includes items delivered on different dates, the 10-day period will start from the dispatch date of the last product.

*2. Conditions for Exchanges and Returns*
*General Condition:* Items must be *unused, **undamaged*, and returned with all original tags and packaging. Used or damaged items cannot be exchanged or returned, except in cases of manufacturing flaws.
*Hygiene-sensitive Items:*
*Underwear and Swimwear:* These items come with a safety seal. For a return to be accepted, the *seal must remain intact* and the item *unworn*.
*Face Masks:* Due to health and safety regulations, *face masks cannot be exchanged or returned*.
*Earrings:* For hygiene reasons, *earrings cannot be exchanged or returned*.
*Model and Size Exchanges:* Exchanges are permitted only for size differences of the same product model. To exchange an item for a different model, the item must be returned, and a new order placed.

*3. Return Packaging Requirements*
All items for return or exchange must be:
– Carefully packaged to prevent damage during transit.
– Accompanied by a *duly completed delivery note or returns form*.

If you do not have the original delivery note, you can download the returns form by accessing the order page under *My Purchases* in the *My Account* section on Onchi.in.

*4. Free Home Collection Service for Exchanges and Returns*

For convenience, Onchi.in offers a *free home collection service* for exchanges and returns:

*Request Process:* Customers may request the home collection service through the *Returns* option in the *My Account* section. Non-registered customers can access the *My Purchases* section to request a return or exchange.
*Courier Pickup:* Once confirmed, our courier partner will contact you to arrange a convenient date and time for collection.